How to Use Our Smart Lockers
Complete guide to pick up or drop off a package at a MesColis locker, with no queue, no appointment, any time.
Pick Up Your Package
You received a PIN by SMS. Here's what to do.
Go to the locker
Check the address in your SMS. The locker is accessible 24/7.
Tap "Pick Up a Package"
On the touchscreen, select the pickup option.
Enter your 6-digit PIN
Type the exact PIN from your SMS or email, then confirm.
The compartment opens automatically
The correct compartment unlocks within seconds.
Take your package and close the door
Push the door until it clicks shut. Done!
Drop Off a Package
Send a package to someone via the locker, right at the kiosk, no account needed.
Tap "Drop Off a Package"
Select the drop-off option on the touchscreen.
Choose a compartment size
S, M, L or XL based on your package dimensions.
Enter the recipient's phone number
The recipient will receive their PIN by SMS once deposit is confirmed.
Pay by card or Interac Flash
Rate based on the hold duration selected (24h to 7 days).
Place the package and close the door
The compartment opens. Insert your package, close until it clicks.
Compartment Sizes
52 compartments available at the LAVAL-01 locker.
Find a locker, scan, pick up
The MesColis app lets you locate the nearest locker, scan your QR code for instant access, and receive push notifications as soon as your package is ready.
Our Location
First MesColis locker (LAVAL-01)
Frequently Asked Questions
My PIN doesn't work
Make sure you enter the exact 6 digits from your SMS. The PIN is only valid during the hold period. If it has expired, contact support@mescolis.ca.
The door won't open after confirmation
Wait 5 seconds after confirming your PIN; the mechanism takes a moment. If the problem persists, contact support@mescolis.ca.
How long can my package stay in the locker?
The standard hold period is 24 hours. Options of 48h, 72h and 7 days are available. An SMS reminder is sent before expiry.
My hold period has expired
Contact us immediately at support@mescolis.ca. We'll retrieve your package and arrange a solution quickly.
Can I use the locker without the mobile app?
Yes. The locker touchscreen guides every step. No account or app is required to pick up a package using your PIN.
What payment methods are accepted?
Visa, Mastercard, American Express and Interac Flash. Contactless (tap) payment is recommended for the best experience.