Help Centre
How can we help you?
Find answers to the most common questions about MesColis.
Getting Started
How do I create my MesColis account?
Click "Get Started" on the homepage, enter your email and password. Your account is immediately active — no credit card required.
Is MesColis only for large businesses?
No. MesColis is built for Canadian SMBs of all sizes — from 1 to 10,000 shipments per month.
Which carriers are available?
FedEx, UPS, Canada Post, Canpar, DHL Express and more. New carriers are added regularly.
Creating a Shipment
How do I get rates and create a label?
In your dashboard, click "New Shipment". Enter origin and destination addresses, dimensions, and weight. Rates appear instantly. Select a carrier and proceed to payment.
How does pricing work?
MesColis negotiates discounted rates with carriers and shows you the final price before you confirm — no hidden fees, no surprises on your invoice.
Can I ship outside Canada?
Yes. International shipments are supported. Customs duties may apply depending on the destination.
How do I download my shipping label?
After creation, the label is immediately available under "My Shipments". Click "Download" or "Print".
Tracking
How do I track my parcel?
From your dashboard → "Track a Parcel", enter your tracking number. You can also share the public tracking link with your recipient.
Is my recipient notified automatically?
MesColis handles all communications with your recipients by email via our integrated notification system.
Returns
How do I create a return label?
Under "Returns", click "New Return". Select the original shipment or enter the information manually. A prepaid return label is generated.
Billing & Payment
What payment methods are accepted?
Credit and debit cards (Visa, Mastercard, Amex) via Stripe. Crypto and PayPal payments are also available.
Where can I find my invoices?
In your dashboard → "Invoices". Each shipment generates a downloadable PDF invoice.
Pickups
How do I schedule a pickup?
Under "Pickups", select the date, time, and address. The request is sent directly to the carrier.
Didn't find your answer?
Our team is available to help. Write to us and we'll respond within 24 hours.
Contact Supportsupport@mescolis.ca